Refund policy

Threadkalaa is a small, hand-block-print home textiles studio in Pune. Every piece — bedsheet, dohar, curtain, cushion cover, table cover — is printed in tiny batches by our karigars. Because our production is limited and each order is picked and packed with intention, we don't offer general returns or exchanges based on change of mind, size preference, or shade expectations.

We do, however, take full responsibility if something goes wrong from our side. If your order arrives with a manufacturing defect, damage in transit, or the wrong item was shipped, we'll make it right.

What Qualifies for a Replacement

• The product delivered has a genuine manufacturing defect (torn fabric, print misalignment beyond the natural variation of hand printing, stitching flaw).
• The parcel arrived visibly damaged in transit.
• The wrong item was shipped compared to what you ordered.

What Does NOT Qualify

• Change of mind, wrong size chosen, or a shade looking different from your screen. Hand block printing carries natural variation in color, motif spacing, and softness — this is what makes each piece one of a kind, not a defect.
• Products that have been washed, ironed, used, or altered in any form.
• Products purchased during a sale, promotional offer, or with a discount code.
• Customised orders and international orders.

Why We Ask for an Unboxing Video

We are a small, growing brand, and this one step keeps us fair to both our customers and our karigars. A short unboxing video — capturing the sealed parcel being opened for the first time — helps us verify the concern quickly and process a replacement without back-and-forth. Please film it in one continuous take, showing the sealed package before you open it and the issue clearly once opened.

How to Raise a Replacement Request

Write to us at care@threadkalaa.com or WhatsApp us at +91 8530319301 within 24 hours of receiving your order. Please share:

• Your order number
• A brief description of the concern
• The unboxing video and photographs of the defect / damage

What Happens Next

Our care team reviews the concern and, if it qualifies, guides you to ship the product back to our studio at your nearest courier point. Once received, we run a quick quality check and:

• Dispatch a replacement of the same product within 7 business days, or
• If the same product is unavailable, offer a product of equal or greater value, or
• Process a full refund to your original payment method within 5–7 working days.

Return shipping to our studio is arranged by you; once the concern is verified, we cover the cost of the replacement shipment back to you.

Order Cancellations

We are unable to cancel or modify orders once placed. If you notice an error in your order or address, please reach out to us within 2 hours and we'll do our best to help. Threadkalaa reserves the right to cancel an order under exceptional circumstances (stock issues, payment failure, address unserviceable) — in such cases, the full amount is refunded within 5–7 working days.