Privacy policy

At Threadkalaa, your trust matters as much as the products we ship. This Privacy Policy explains what information we collect when you visit threadkalaa.com or place an order, how we use it, and the choices you have. It applies to threadkalaa.com and any services we run from it.

The website and store are operated by Laykham Prints Private Limited, GSTIN 27AAFCL9678R1Z9, with its registered address at Shop No 111, Floor No 1, Block D, The Atrium, Mundhwa, Pune, Maharashtra 411036, India ("Threadkalaa", "we", "us", "our").

Information We Collect

When you browse or order from us, we collect:

• Order & contact details — your name, email, phone number, shipping address, billing address, and order history.
• Payment details — processed securely by our payment partners (GoKwik, Razorpay). We do not see or store your card, UPI, or bank credentials.
• Communication — messages you send us on email, WhatsApp, Instagram, or via the website contact form.
• Site usage — device type, browser, IP address, pages visited, clicks, and referring source. This is collected automatically via cookies and analytics tools.
• Marketing preferences — whether you've opted in to receive our newsletter, WhatsApp updates, or SMS.

How We Use Your Information

• To process and fulfil your order, including shipping, invoicing, and customer support.
• To notify you about order updates, delivery status, and any issues with your order.
• To respond to your questions on email, WhatsApp, or social media.
• To send you our newsletter, launches, and offers — only if you've opted in.
• To improve the website, products, and shopping experience through analytics.
• To prevent fraud, abuse of promotional codes, and any unauthorised use of the site.
• To comply with applicable law (tax records, GST invoicing, statutory requests).

Third-Party Services We Use

To run the site and store, we rely on carefully chosen partners who process your data only for the services they provide to us:

• Shopify — e-commerce platform hosting our store
• GoKwik & Razorpay — payment gateways
• Shiprocket / courier partners — shipping and last-mile delivery
• Klaviyo — email marketing and transactional emails
• Judge.me — verified product reviews
• Google Analytics & Google Ads — website analytics and remarketing
• Meta (Facebook & Instagram) — social login, pixel-based analytics, ads
• WhatsApp Business — customer support and order updates

Each of these partners has its own privacy policy governing how they handle data. We recommend reviewing them separately.

Cookies

We use cookies and similar tracking technologies to keep your cart, remember your preferences, understand how the site is used, and show relevant ads on other platforms. You can disable cookies through your browser settings — some parts of the site (like the cart) may not work without them.

How Long We Keep Your Information

We retain your order and account information for as long as needed to fulfil the purpose it was collected for and to meet legal, tax, or accounting requirements. Marketing data is retained until you unsubscribe or ask us to delete it.

Your Rights

You have the right to:

• Ask what personal data we hold about you
• Correct any inaccurate information
• Withdraw consent for marketing communication at any time (unsubscribe link on every email, "STOP" on WhatsApp)
• Request deletion of your personal data, subject to our legal retention obligations

To exercise any of these rights, write to us at care@threadkalaa.com. We will respond within 30 days.

Data Security

We take reasonable steps to protect your information — SSL encryption on the site, payments processed through PCI-DSS compliant gateways, and access to your data restricted to authorised team members. No online service can guarantee 100% security, but we work hard to keep your data safe.

Data Sharing

We do not sell, rent, or trade your personal information. We share it only with the third parties listed above (to run the store) or when required to do so by law, court order, or a genuine fraud investigation.

International Transfers

Some of our service providers (like Shopify, Klaviyo, Google, Meta) may store data on servers located outside India. By using our site, you consent to this transfer, storage, and processing, subject to the security standards those providers maintain.

Children's Privacy

Our products and site are intended for adults. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the effective date at the bottom of the page. Please check back periodically to stay informed about how we handle your data.